Shipping Policy

Delivery area and rate

We deliver to street addresses in the contiguous United States and DC. Alaska, Hawaii, territories and PO boxes are outside this offer. Standard shipping costs $6.95 per order and is free when the merchandise subtotal is $75 or more. Preparation takes 1–2 business days after written confirmation and receipt of payment. Transit normally takes 3–5 business days, for 4–7 business days total. Business days are Monday–Friday, excluding US federal holidays.

All prices are USD and include applicable sales tax. The delivery charge also includes applicable tax; no additional tax is added at checkout. The itemized request shows the total to be confirmed. Any correction or requested change must be explained and agreed before a different amount is payable.

Confirmation comes before dispatch

Checkout sends your product selection and delivery details. We contact you to confirm items, address, availability and bank-transfer instructions. Preparation starts when the agreed payment is received, not when a request is first submitted. If we cannot supply the requested item, we explain alternatives or cancellation before asking for payment. Do not send funds against an unconfirmed request.

Packing planners and bottles

Planners are protected against bent covers and moisture in transit. Bottles are packed with their matching lids; the product page lists included pieces. We normally send an order together. If a split shipment is proposed, we agree revised dates first and do not add another charge without agreement. Tracking information, where available, is shared through direct correspondence after dispatch.

Address changes and delays

Contact us promptly with the reference if a delivery address is wrong. A dispatched parcel may not be reroutable. If your order has not arrived by the end of the 7-business-day total window after confirmation/payment, ask us to investigate. We check dispatch information and the address, then agree a replacement or refund where appropriate. Do not submit a second paid order while an existing parcel is being traced.

Damage or missing pieces

Keep packaging and describe damage or a missing item promptly, preferably within 7 days of delivery. Photographs of a bent planner, broken glass or damaged lid help assess the issue, but this reporting target does not remove applicable rights. Do not use a cracked glass bottle or repair a damaged drinking part. Incorrect or defective items follow the Returns Policy at our expense.

The Whole U Self Care LLC · Registration 20221217501. 4866 Splitrail Pl Colorado Springs CO 80917-1745. Email [email protected]; phone +1 3018181519. This is the correspondence and authorized postal or courier return address. Contact us before sending a return; no walk-in collection is offered.