Privacy Policy

Responsible business

The Whole U Self Care LLC · Registration 20221217501. 4866 Splitrail Pl Colorado Springs CO 80917-1745. Email [email protected]; phone +1 3018181519. This is the correspondence and authorized postal or courier return address. Contact us before sending a return; no walk-in collection is offered.

This notice covers the storefront and related order correspondence. Banks and delivery carriers apply their own practices. We do not sell personal order data or use it for targeted advertising. The store is intended for adults arranging physical-product purchases, not for collecting children’s information.

Information you supply

Checkout asks for name, email, phone, street address, city, state, ZIP, optional notes and agreement. The order contains a reference, submission time, product names, SKUs, variants, quantities, prices and totals. A necessary server session stores the cart, form draft, security token and duplicate-prevention key. Do not put medical information, bank credentials or card numbers into the notes. Product support does not require a health history.

Purposes and sharing

We use these details to answer requests, confirm selections and totals, arrange delivery, handle returns and prevent unauthorized or duplicate submissions. A carrier receives delivery details needed for shipment. Payment and refund instructions are confirmed in direct correspondence. This site does not collect card numbers or bank logins. Hosting infrastructure may process technical security logs for operation and abuse prevention; no optional advertising or analytics service is installed.

Retention and cleanup

The shop session expires absolutely 12 hours after creation, not after 12 hours of inactivity. Expired session files are cleaned on subsequent site requests. Order requests are retained for up to 365 days and removed on later requests after expiry; no hourly cleanup job is claimed. Correspondence required for an unresolved dispute or legal obligation may be retained longer for that particular purpose. A deletion request is considered against these limited needs.

Storage and controls

Orders are stored outside public web content with restrictive file permissions. Session cookies are HttpOnly, SameSite=Lax and Secure on HTTPS. A shop-specific browser preference records a cookie decision for up to 180 days. Fonts and images are local. No social embeds, optional analytics or advertising pixels are installed. No internet service can promise perfect security; avoid sending passwords over any support channel.

Your requests and complaints

Contact us for access, correction, deletion or a question about disclosure. We aim to acknowledge within 5 business days and provide a substantive response within 30 calendar days, subject to applicable law. Proportionate identity confirmation may be needed, never a banking password. State rights depend on the law and its applicability. Unresolved concerns can be raised through https://coag.gov/file-complaint/ or https://reportfraud.ftc.gov/.