Service Policy

Scope of our support

We sell physical daily planners and reusable water bottles. We help compare published page structures, binding, materials, dimensions, capacity, opening and cleaning instructions. This is retail product support, not wellness coaching, counselling, healthcare, medical treatment or a personalized hydration prescription. No university affiliation, certification or health benefit is claimed.

Useful questions before ordering

For a planner, tell us your preferred page size, whether you need timed blocks or free notes, and whether pages need to move. A sewn book, spiral, discs and a ring mechanism behave differently. For a bottle, compare capacity, cap opening, straw removal and your bag space. Share the product SKU and a specific question rather than sensitive health information. We can explain listed construction, not prescribe how much you should drink.

After a request

A reference appears after successful receipt. We then confirm items, delivery and bank-transfer amount through direct correspondence. We aim to respond within 2 business days, Monday–Friday excluding US federal holidays. This is a response target, not a guaranteed dispatch date. Submitting checkout does not take payment or automatically send a confirmation email.

Change or cancel

Quote the reference, SKU and desired quantity or address change. Unpaid requests can be cancelled. For paid orders, contact us before dispatch; accepted cancellations follow Payment. Dispatched orders follow Returns. Any changed total or date is explained before you are asked to agree. Do not send a duplicate request merely to correct one field.

A problem with a delivered item

Keep packaging and describe damage, shortage or a construction problem. Do not write in a planner with an unresolved fault or use a chipped glass bottle. We assess the issue and explain replacement, return or refund steps. Confirmed defects and supply errors have free return shipping. A change-of-mind label is $6.95; restocking is $0.

Further review and complaints

If an answer does not resolve the issue, ask for further review with the reference, a short timeline and the outcome you seek. Our substantive follow-up target is 5 business days. Independent channels include the Colorado Attorney General at https://coag.gov/file-complaint/ and Federal Trade Commission at https://reportfraud.ftc.gov/. These are complaint resources, not endorsements or approvals.

The Whole U Self Care LLC · Registration 20221217501. 4866 Splitrail Pl Colorado Springs CO 80917-1745. Email [email protected]; phone +1 3018181519. This is the correspondence and authorized postal or courier return address. Contact us before sending a return; no walk-in collection is offered.